Welcome to our curated collection of frequently asked questions, designed to make your Highend Dresses experience as seamless as our signature bodycon silhouettes. Below you’ll find answers to our most common queries about shipping, returns, and styling your premium wardrobe pieces.

Product Information

What styles does Highend Dresses specialise in?
We focus on figure-enhancing contemporary styles including bodycon dresses, corset tops, convertible bardot styles, and beach-to-bar transitional pieces. Our collection balances fashion-forward details (like cut-outs and backless designs) with timeless tailoring techniques.
How do your sizes run?
Our pieces are designed to sculpt and celebrate curves, with many styles featuring adjustable elements (like corset lacing or BO+TEE stretch technology). We recommend consulting each product’s specific size chart, as our structured pieces may require more precise measurements than standard fashion.
Are your bikini tops and bottoms sold separately?
Yes, our beachwear separates allow you to mix and match for perfect proportions. Each product page clearly indicates whether items are sold individually or as sets.

Ordering & Payments

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are processed through secure encrypted systems.
Will I be charged customs fees?
As stated in our shipping policy, customs duties are the customer’s responsibility. We provide all necessary documentation to facilitate smooth customs clearance. Fees vary by destination country.
How can I track my order?
Premium Courier Service orders include full tracking via DHL/FedEx. You’ll receive your tracking number via email when your order dispatches from our Bradford atelier. EMS shipments may have limited tracking depending on destination.

Shipping & Delivery

What are my shipping options?
Premium Courier (£12.95): 10-15 business days via DHL/FedEx with full tracking
Complimentary Standard (orders over £50): 15-25 business days via EMS
Do you ship to my country?
We ship worldwide except certain remote areas and parts of Asia. Contact [email protected] with your location for specific confirmation.
How long does order processing take?
All orders are hand-prepared within 1-2 business days in our Bradford studio before dispatch. You’ll receive email confirmation when your package is on its way.

Returns & Exchanges

What’s your return policy?
We accept returns of unworn items with tags attached within 15 days of delivery. Contact our style advisors at [email protected] to initiate your return.
Can I exchange for a different size?
We currently process returns rather than direct exchanges. For urgent occasions, we recommend ordering multiple sizes of adjustable styles (like corset tops) and returning what doesn’t fit.
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days. The timing depends on your bank/payment provider.

Style Advice

How should I care for my Highend pieces?
Each garment includes specific care instructions. Generally, we recommend hand washing structured items (like corset dresses) and avoiding excessive heat to preserve their sculpting properties.
Can I wear your beach dresses as evening wear?
Absolutely! Many of our convertible designs transition seamlessly from day to night. The BO+TEE fabric in particular offers both comfort and evening-appropriate sheen.
Need styling advice?
Our style advisors are always available at [email protected] to help you build cohesive looks from our collection of dresses, co-ords, and accessories.

Still have questions? Contact our concierge team at [email protected]. At Highend Dresses, we believe exceptional service should fit as perfectly as our signature silhouettes.